Lean UX Process overview (LeanUX -III)

Miguel Pinto
3 min readNov 30, 2020

In the last article, we created the context in which we understood why lean UX appears and what are the tenets of working using the method.

Now we start dwelling on the process itself.

We use the Lean UX process in situations where the client is open to direct collaboration or when there is value in bringing the client closer to the team during development.

The Lean UX process is a collaborative circular process comprised of the following steps:

  • Framing the problem
  • Collaborative design
  • MVP and Testing
  • Consolidating feedback and research

Framing the problem

When we frame the problem, we define not we need to deliver. Instead, we aim to change the status quo of the product we are working on; we identify the desired outcome by defining the hypotheses we want to test.

Collaborative Design

During the collaborative design stage, we gather all the team members’ specialties and collaborate on designing the solution to answer the problem and, more importantly, to test the hypotheses we identified.

To achieve this, we rely on the MVP. The MVP allows us to focus on speed while prioritizing learning.

MVP and Testing

One of the base ideas of Lean UX is to experiment. WE build hypotheses. We need to experiment and test them in the real world.

During this phase, we test with real users and retrieve honest feedback to inform our design choices.

Consolidation and Research

When we consolidate feedback, we aim to identify if we are closer to achieving the desired outcome and have answers to our hypotheses.

Based on this, we decide if the hypotheses have an answer, and we can move to development or review the hypotheses and restart the cycle.

The Lean UX process is not the magic key to solve all your team needs. Instead, it provides a way to organize your team in short design cycles that takes advantage of close collaboration with your client.

In the next articles, I will explore the artifacts that support each of the phases in more detail.

References

Photo by NEW DATA SERVICES on Unsplash

Photo by Markus Spiske on Unsplash

Photo by UX Indonesia on Unsplash

Photo by Adam Wilson on Unsplash

Photo by You X Ventures on Unsplash

Photo by Aaron Burden on Unsplash

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Miguel Pinto

Senior Customer Experience Designer, Santander Bank Portugal